Updates occur every 3rd Tuesday of the month. Please note that we do our best to limit impact to the end user. We've come a long way in redundancy to limit the impact of these updates. Read below to learn more about the update schedule we generally follow.
The day before
- Back end infrastructure updates occur. Due to the redundancy that has been setup up, there should be be very little impact to the end user.
10:00 AM - 5:30 PM Pacific: Daytime Server Updates (Minimal to No End User Effect)
- Updates during this time period should have little to no effect on the end user. If you believe an important service has been effect in this time frame, please let us know and we'll evaluate the circumstances.
5:30 PM - 2:00 AM Pacific: After Hours Updates (Service Affecting)
- Updates and patches are applied on a rolling basis. Not all services will be affected simultaneously.
- If you are not able to access a service during this time frame, please wait 15 minutes and try again.
You can also check the status of the maintenance by either follow on Twitter https://twitter.com/cuptech or view the embedded Twitter widget on the left. Both avenues will provide updates when the maintenance is complete.
If you notice any new issues or are unable to access a particular service once maintenance has concluded, please email firstname.lastname@example.org to create a support ticket. We will attempt to resolve your issue and escalate the issues to our Net Ops team as necessary.