The Concordia University department of Information and Technology Services is working as quickly as possible to answer questions related to technology access and services in response to the announcement to cease operations after Spring Semester 2020. The following FAQ questions are the most current responses we have available and will be updated as quickly as we are able to do so as information evolves.
Please submit additional question to email@example.com and we will work to address them as soon as we are able! Thank you all for your patience and support of our students and employees during this time.
Q: How long will I have access to my Concordia Portland Login / Office 365 E-mail account?
A: Access to Concordia Login and Office 365 E-mail and OneDrive services ends at different times depending on user group. The expected De-activtion schedule is as follows:
- Student Accounts will be deactivated 30 days after the last day of their final enrolled course.*
- Employees and Faculty will be deactivated on their final day of employment.
- Alumni are expected to be deactivated on May 30th, 2020.
- Emeritus Faculty are expected to be deactivated on May 30th, 2020.
We recommend archiving any personal E-mail or OneDrive data that you wish to keep as soon as possible. Active employees engaged in closure operations after June 30th, 2020 are not expected to be affected.
*Students completing courses after June 30th, 2020 may have their accounts deactivated immediately upon course completion. (updated 3/25/2020)
Q: How long will I have access to my course materials in Blackboard?
A: We expect access to Blackboard materials to be suspended as early as one week after the end date of courses still running through completion. We expect all Blackboard services to be suspended by July 18th. Please download and archive any materials from Blackboard which you wish to keep as soon as possible. (added 2/28/2020)
Q: How long will I have access to MyCU for unofficial transcripts?
A: MyCU as a component of our Student Information System is expected to stay online and accessible by StudentID/PIN until the academic records are to be packaged for handing off to our Custodial Institution. There may be an interruption to access to records during this transfer. The Custodial Institution may have different processes or credentials required for accessing this information when the transfer of records is complete. There is no official date for this transfer to the Custodial Institution yet. We are recommending students download all desired records from MyCU before June 30th, 2020. (updated 3/18/2020)
Q: How long will I be able to access my electronic employment records through MyCU?
A: We recommend you download and archive your personal employment records as soon as possible. There is presently no specific date for termination of access to MyCU for employee records, but you should reasonably expect you may not have access after your final day of employment. (updated 3/18/2020)
Q: I am an employee with a laptop. Will I be permitted to keep or purchase my laptop?
A: There will be options for employees to purchase university computer hardware at the end of their employment so long as the employee is in good standing and the computer hardware is no longer needed for ongoing closure operations. All computers will be wiped of all data and will require the purchaser to license the operating system and any software separately after purchasing the hardware. Please see the following article for more detail: Employee Hardware Purchasing (updated 3/18/2020)
Q: How long will the mailroom continue to deliver mail to departments.
A: Due to COVID-19 response protocol, Mail delivery to departments has been discontinued early. There is no longer any departmental delivery of mail. All mail should be picked up from the mail room in Hagen Center. (updated 3/18/2020)
Q: How long with the Hagen Service Desk remain open?
A: Basic mailroom and switchboard operations are expected to continue through July 31st, 2020. Front desk technical support will not be available after May 8th, 2020. All services subject to modification sooner based on staffing availability. (added 2/28/2020)
Q: I am an employee and would like to forward my CU E-mail address to a personal address. May I do this?
A: No. This has always been prohibited by policy and will continue to be enforced for legal and compliance reasons. (Email Policy for CU Employees)
Q: I am an employee, may I archive or export my university E-mail box?
A: No. Any required archiving for business reasons will be handled by IT during the closure process. The University Employee E-mail policy (Email Policy for CU Employees) prohibits the use of CU E-mail addresses for personal use. If you happen to have any incidental personal communications or contacts in your university mailbox, you should forward them to a personal E-mail address or export those using the tools in outlook. For legal and compliance reasons, you should not be exporting any university communications or data.
Q: How long will Print services be available?
A: The duplicating center and all workgroup printers and copiers will be operated and maintained as usual until April 25th, 2020. Effective 3/11/2020 we will no longer be replacing toner or performing repairs on individual office printers. Some employees may need to shift their printing from their office to a workgroup printer/copier prior to the end of the semester.
Q: I am a resident student, can I forward my mail after the closure?
A: Yes, the Mailroom will follow an established process for forwarding USPS First Class mail through May 30th, 2020. Please see the following article for the details: Student Mail Forwarding
Q: I am an employee, can I forward my mail after the closure?
A: All mail and packages received for employees is assumed to be for official university business and will be opened and routed to the appropriate department, or discarded/recycled. Do not send personal mail or packages to the university mailroom. If you have used the university mailroom in the past for receiving personal packages, please cease doing so immediately and remove the university address from your Amazon or other online purchasing account address books.