Zoom at CUP

Zoom is available to all employees. Accounts are auto-provisioned through single sign-on (SSO):
https://cu-portland.zoom.us/

Concordia has invoked the option to exclude data routing through China. 

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Log in to Zoom

Zoom is available to all employees. Accounts are auto-provisioned through single sign-on (SSO):
https://cu-portland.zoom.us/

1. Navigate your browser to CUP's Zoom: https://cu-portland.zoom.us/
2. Enter your CU email address and Network account password.
   username@cu-portland.edu
3. Click Sign In.
   
4. Complete any MFA authentication process required.
5. After successfully authenticating, you will see the Zoom interface.
   
6. Get started with the web interface tools here.
   Watch a 10-minute video on using Zoom here.

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Join a Zoom meeting

There are several ways to join a Zoom meeting. These are briefly covered in the instructions below. Detailed information is available directly from Zoom.

Note:  The host will have to start the meeting before participants, or they will need to enable Join before host.

Join via email link

1. You will receive an email invitation from the meeting host
2. Click the link in the email (join via PC, Mac, iOS or Android)
   
3. You will be taken to the meeting join screen.
   
4. You can complete the application installation process to join from the desktop app, or you can click join from your browser to use your web browser to join the meeting.
   

Join via Zoom website

1. Go to the Zoom website (cu-portland.zoom.us)
   
2. Click the Sign in button.
   
3. Sign in with your CUP username and password (see above)
4. Complete any required MFA authentication required.
5. After successful authentication, you will be loaded into the Zoom interface. 
   
   
6. To join a meeting, click the Join a meeting link at the top of the screen.
   
7. Enter the Meeting ID from the email invitation you received and click the Join button (seen above). 
   

Join via Zoom desktop app on your computer

1. Open the Zoom app on your computer.
2. Click on Sign in
   
   
3. On right-side of the screen, select Sign in with SSO
   
   
4. In the domain field, enter cu-portland and click Continue.
   
   
5. Your web browser will open with the expected authentication login window you are familiar with.
6. Enter your CUP username and password and complete any MFA required.
7. After successfully authenticating, a new tab will prompt you to open the Zoom application.
8. Click Open Zoom to proceed.
   
   
9. When the Zoom app opens, click the Join button.
   
10. Enter the Meeting ID.
    
    • Your email invitation displays the Meeting ID.
      
11. After entering the Meeting ID, click the Join button to enter the meeting interface in Zoom. 

Join via phone call-in

1. You will receive an email from the meeting host
2. Use the information in the Dial by your location section to call into the meeting.
   
3. Enter the Meeting ID when prompted during your call.

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Troubleshooting

Users should be using Teams for all meetings and web conferencing unless there is specific pedagogical needs for Zoom as part of the instruction.

Zoom is available to add to classes in Blackboard for this purpose as well.

• Online support request: https://support.zoom.us/hc/en-us/requests/new
• Phone support request: (888) 799-9666, ext 2

Support is available 24 hours a day, 7 days a week from Zoom:
https://support.zoom.us/hc/en-us/articles/201362003

Configure audio and video in Zoom

Learn how to configure your audio and video settings in this short video. 

Audio issues?

Try checking your Microphone settings.

1. Go to the Start menu on your Windows 10 computer
2. Select Settings
3. Open the Privacy options
4. Select Microphone.
5. Review the settings and ensure your microphone is available for use and not disabled.

Note: A headset or earbuds are recommended and resolve most audio issues.